Fly-Rights

INTRODUCTION

The elimination of government economic regulation of the airlines has resulted in lower fares and a wide variety of price/service options. In this new commercial environment, consumers have had to take a more active role in choosing their air service by learning to ask a number of questions.

Am I more concerned with price or scheduling? Am I willing to fly at an odd hour if it means saving $25?

Will the airline penalize me for changing my reservation?

What will the airline do for me if it cancels my flight?

This booklet is designed to explain your rights and responsibilities as an air traveler. We hope it helps you become a resourceful consumer.

Air Fares

Reservations and Tickets

Delayed and Canceled Flights

Overbooking

Baggage

Smoking

Passengers with Disabilities

Frequent-Flyer Programs

Contract Terms

Travel Scams

To Your Health

Airline Safety

Complaining

Other Sources of Information