Getting Advance Information About the Aircraft
Travelers with disabilities must be provided information upon request
concerning facilities and services available to them. When feasible
this information will pertain to the specific aircraft scheduled
for a specific flight. Such information includes:
Any limitations concerning the ability of the aircraft to accommodate
an individual with a disability (the carrier shall provide this
information to any passenger who states that he or she uses a
wheelchair for boarding, even if the passenger does not explicitly
request the information);
The location of seats (if any) with movable aisle armrests and
any seats which the carrier does not make available to an individual
with a disability (e.g., exit rows);
Any limitations on the availability of storage facilities in
the cabin or in the cargo bay for mobility aids or other equipment
commonly used by an individual with a disability;
Whether the aircraft has an accessible lavatory.
Normally, advance information about the aircraft will be requested
by phone. Any carrier that provides telephone service for the purpose
of making reservations or offering general information must provide
comparable services for hearing-impaired individuals, utilizing
telecommunications devices for the deaf (TDDs), or text telephones
(TTs). The TTs shall be available during the same hours that the
general public has access to regular phone service. The response
time to answer calls on the TT line shall also be equivalent to
the response time available to the general public. Charges for the
call, if any, shall be the same as charges made to the general public.
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