Passenger Information
Carriers must ensure that individuals with disabilities, including
those with vision and hearing impairments, have timely access to
the same information provided to other passengers,including (but
not limited to) information on:
ticketing;
scheduled departure times and gates;
change of gate assignments;
status of flight delays;
schedule changes;
flight check-in;
checking and claiming of luggage.
This information must be made available upon request. A crew member
is not required to interrupt his or her immediate safety duties
to supply such information.
A copy of the Air Carrier Access rules must be made available by
carriers for inspection upon request at each airport.
As previously noted, any carrier that provides telephone service
for the purpose of making reservations or offering general information
shall also provide TT service. This service for people with speech
and hearing impairments must be available during the same hours
that the general public has access to regular phone service, with
equivalent response times and charges.
|
