Personnel Training :

Carriers must provide training on passengers with disabilities for all personnel who deal with the traveling public. This training shall be appropriate to the duties of each employee and will be designed to help the employee understand the special needs of these travelers, and how they can be accommodated quickly, safely, and with dignity. The training must familiarize employees with:

The Department of Transportation’s rules on the provision of air service to an individual with a disability;

The carrier’s procedures for providing transportation to persons with disabilities, including the proper and safe operation of any equipment used to accommodate such persons;

How to respond appropriately to persons with different dis­abilities, including persons with mobility, sensory, mental, and emotional disabilities.