Generally auto transport carriers will directly deal with the customers but they rely on brokers for much of their business. Since carriers do not have a huge budget for advertisement, they mostly rely on local newspapers or word of mouth to generate revenue for their business.

Brokers deal with a large number of carriers so they can find you a carrier according to your budget and convenience. Brokers will offer you a better pricing when you deal with them then when you deal with the carriers. Auto transport brokers don't ship vehicles themselves. Brokers usually have access to a vast carrier network and can leverage this to find a truck going in the right direction with an open spot. Auto transport brokers do not insure vehicles. Auto transport carriers usually transport vehicles only on a specific route at a definite schedule.